Our Company

NorthWest ComTech brings many years of experience to the technology and telecommunications arena. We provide the personal service on a local level that our customers have come to depend on. Our membership in IDeACOM, a large national organization of technology and telecommunication providers, gives us the necessary resources to offer that same level of service and technology on a national basis. NorthWest ComTech provides equipment hardware and software sales, installation and service, voice and data cabling, network services, dial tone provision and a host of technology and telecommunications peripheral products and services. Our national account, maintenance and project management programs let our customers focus on what is important, their business, not on office technology. We strive to keep our clients current with new technologies that may affect their business both now and into the future. We understand the adds, moves and changes required by our clientele in a fast changing business climate.

Our Founder

Founder Terry Gerke has been in the telecommunications industry for over 25 years. His experience is a result of those years, in conjunction with his tenure as a Regional Sales Manager with a large telephone manufacturing company. As an independent businessman, Terry provides a common sense business solution based on the customers need and budget.

Our Products

So that we can offer the best solutions to our customer's ever-changing needs, NorthWest ComTech partnered with Vodavi Communication Systems and NEC Unified Solutions as our primary product vendors. The wide range of products and services offered by these companies lend integrity and flexibility as we work to fulfill the needs of our customers. NorthWest ComTech has a great number of vendors and suppliers for peripheral products to enhance workplace efficiency and productivity. Each installation is custom designed to meet the needs of each client. There is no one technology or one communications system that meets every company's need. With multiple vendors, NorthWest ComTech can design a solution based on each customer's specific requirements.

Our Customer Service and Technical Team

NorthWest ComTech ensures that installations meet customer's needs and expectations, and that all personnel are fully trained on how to use the equipment to its fullest potential. NorthWest ComTech technicians are factory trained and certified on an ongoing basis. Customers can be assured that the experience of our technical staff, coupled with technical support from our vendors will keep their communications system running at optimum efficiency.

Customer service is important at NorthWest ComTech. Our customer service team addresses all needs, from simple programming changes, to expansion or replacement. Customers depend on NorthWest ComTech to provide this greater level of service with a minimum of disruption or downtime.

Our Warranty

It is important that the system work for the customer, not for the customer to work for the system. A five-star manufacturer's parts warranty allows customers to focus on what is important in their business, taking care of their customers, not taking care of their telephone system. Extended warranties are available up to 5 years.

What Customers Can Expect

Once partnered with NorthWest ComTech, the first step in the process is a preliminary visit to the customer site by a member of our project management team. At this meeting, we will review the features and functionality of the equipment, and begin the information gathering process. This allows us to pre-program the system and minimize installation time. Testing, final programming changes and training are completed upon installation. Training sessions are based on the specific applications for each customer.

Warranty and Maintenance Contract Services

All new telephone systems include a manufacturer's parts warranty and a one-year labor warranty from NorthWest ComTech. Additional labor warranty is available through our Maintenance Contract Services. After the one-year labor warranty has expired, a maintenance contract will offer the security of knowing the system is protected, should the need arise. Maintenance programs are designed to meet the needs of the customer.

National Account Program

NorthWest ComTech has a custom designed National Account Program, created to meet the specific needs of multi-location accounts. Our membership in IDeACOM, a national organization of technology and communications providers, allows us to service customers nationwide, bringing the organization of all national locations to one central point. Flexible and efficient, the National Account Program puts the power back in the customer's hands.