Our Company

NorthWest ComTech brings many years of experience to the technology and telecommunications arena. We provide the personal service on a local level that our customers have come to depend on. Our membership in IDeACOM, a large national organization of technology and telecommunication providers, gives us the necessary resources to offer that same level of service and technology on a national basis. NorthWest ComTech provides equipment hardware and software sales, installation and service, voice and data cabling, network services, dial tone provisioning and a host of technology and telecommunications peripheral products and services.

Our national account, maintenance and project management programs let our customers focus on what is important, their business, not on office technology. We strive to keep our clients current with new technologies that may affect their business both now and into the future. We understand the additions, moves and changes required by our clientele in a fast changing business climate.

Our Products

So that we can offer the best solutions to our customer's ever-changing needs, NorthWest ComTech partnered with Iwatsu Voice Networks and Vertical Communications Inc. as our primary hardware vendors. The wide range of products and services offered by these companies lend integrity and flexibility as we work to fulfill the needs of our customers. NorthWest ComTech has a large number of vendors and suppliers for peripheral products to enhance workplace efficiency and productivity. Each installation is custom designed to meet the needs of every client. There is no one technology or one communications system that meets every company's need. With multiple vendors, NorthWest ComTech can design a solution based on each customer's specific requirements.

Our Customer Service & Technical Team

NorthWest ComTech ensures that installations meet customer's needs and expectations, and that all personnel are fully trained on how to use the equipment to its fullest potential. NorthWest ComTech technicians are factory trained and certified on an ongoing basis. Customers can be assured that the experience of our technical staff, coupled with technical support from our vendors will keep their communications system running at optimum efficiency.

Customer service is important at NorthWest ComTech. Our customer service team addresses all needs, from simple programming changes, to expansion or replacement. Customers depend on NorthWest ComTech to provide this greater level of service with a minimum of disruption or downtime.

System Analysis

A system analysis provides the necessary information to design a system tailor made to a company's needs. A properly configured system provides a company with a valuable asset; a system that works with the company.

A system analysis entails meeting with a NorthWest ComTech project manager to identify any current issues. This meeting may include department heads, upper management, decision makers, end users or a combination of all of the above. The goal of this meeting is to identify problems at every level throughout the company and to determine the proper solution. This meeting will also establish a timeline for tracking and a scope of work.

A successful system analysis provides for a thorough understanding of each customers needs from an operational standpoint. In order to design a comprehensive system knowing how voice, data and other information flow throughout the company is critical. The system analysis is the foundation of a successful installation.

Warranty & Maintenance Service

It is important that the system work for the customer, not for the customer to work for the system. A five-star manufacturer's parts warranty allows customers to focus on what is important in their business, taking care of their customers, not taking care of their telephone system. Extended warranties are available up to 5 years.

All new telephone systems include a manufacturer's parts warranty and a one-year labor warranty from NorthWest ComTech. Additional labor warranty is available through our Maintenance Contract Services. After the one-year labor warranty has expired, a maintenance contract will offer the security of knowing the system is protected, should the need arise. Maintenance programs are designed to meet the needs of the customer.

National Accounts

NorthWest ComTech has a custom designed National Account Program, created to meet the specific needs of multi-location accounts. Our membership in IDeACOM, a national organization of technology and communications providers, allows us to service customers nationwide, bringing the organization of all national locations to one central point. Flexible and efficient, the National Account Program puts the power back in the customer's hands.